Print and Mail LEAN Manufacturing
Learn how PCI Group’s adoption of LEAN Manufacturing increased efficiency and accuracy and reduced costs in their print and mail operations.
What questions should customers ask when looking to outsource transactional print (part two)
In this second of a two-part conversation on Ask the Experts, PCI Group President and Owner Chris Kropac continued with recommendations for businesses. Choosing to outsource transactional print has many benefits. You can experience an increase in quality, accuracy, and efficiency when outsourcing. So, what else do you need to learn from them? “Accuracy is the most important component in [...]
What questions should customers ask when looking to outsource transactional print (part one)
When companies decide to outsource transactional print, they need to evaluate different vendors in the market. This assessment should include many questions relating to key things like processes, quality, accuracy, SLAs, etc. In this episode of Ask the Experts, PCI Group President and Owner Chris Kropac offered insights in part one of this discussion. “When choosing a transactional partner, you [...]
What makes an effective collection letter?
Collection letters are critical communications for notifying consumers of outstanding debts. These documents have many regulatory requirements regarding the content. As a result, those in the ARM (Accounts Receivable Management) industry need to ensure that their collection letters are effective. But what does “effective” mean? In this episode of Ask the Experts, Area VP, Solutions Partner Anthony Faldetta provides the [...]
What is the difference between Six Sigma and Lean?
Six Sigma and Lean Manufacturing both focus on quality in a process, but there are differences between these two disciplines. In this episode of Ask the Experts, Director of Operations Tim Lackey explained what both concepts are and how they contribute to quality. “The difference between Six Sigma and Lean is that Six Sigma is really based heavily on math [...]
Why should customers consider outsourcing their transactional print and mail?
Producing transactional print and mail requires advanced technology, processes, and people. It can be a considerable strain for companies since it’s not a core competency. As costs rise and efficiencies dwindle, more businesses are considering outsourcing transactional print and mail. For those evaluating this option, this episode of Ask the Experts featuring SVP Perry Fernandes can provide lots of information. [...]
What Is a Corrective Action Request
In this episode of Ask the Experts, Director of Operations Tim Lackey explains what a CAR is—a corrective action request. The Use of CARs is extremely valuable to ensure quality and accuracy in transactional print and mail. The report of measures addresses the root causes of non-conformance to prevent the recurrence of these issues. Tim described a CAR as a [...]
