Ask The Experts – Video Blogs

What does “easy to do business with” mean when customers consider outsourcing print and mail?

Lots of companies say they are easy to do business with, as it translates to an organization being a great partner. But what does it mean in outsourcing transactional print and mail? PCI Group President and Owner Chris Kropac answered the question in this episode of Ask the Experts. There are many [...]

How have rising paper costs impacted in-plant budgets?

Paper costs have increased since 2020 due to the pandemic and supply chain issues. Leading paper suppliers are now producing less paper, and increased pricing remains a challenge for those companies that don’t purchase large volumes. As a result, there’s been a significant impact on in-plant budgets for materials. In this episode [...]

How does PCI Group’s singular focus on transactional direct mail present an advantage?

When companies choose to outsource their communications, they have many vendors available. In the world of transactional direct mail, organizations should pursue relationships with those with a singular focus on this type of print and mail. It provides many advantages, which PCI Group President and Owner Chris Kropac detailed in this episode [...]

How does outsourcing transactional communications reduce risk?

There is an inherent risk for any company that produces transactional communications, as these documents contain personal information. As a result, the production of these mailings must be accurate and in compliance with regulations. On this episode of Ask the Experts, PCI Group President and Owner Chris Kropac discussed how outsourcing transactional [...]

Why should customers outsource their check printing to PCI Group?

When businesses decide to outsource check printing, they have many options. However, not every check printer has the same procedures and processes in place to do it accurately and securely. In this episode of Ask the Experts, Print Manager Eric Weinbrenner described why companies should outsource this function to PCI Group. “PCI [...]

Why should businesses consider outsourcing their check printing?

Companies that print checks have a lot of expenses involved in their production. They also have many security obligations. As a result of these requirements, many choose to outsource check printing. So, what are the benefits that come with this decision? PCI Group Print Manager Eric Weinbrenner answered this question based on [...]

What’s the difference between HIPAA and HITRUST certification?

In healthcare transactional print and mail, the processes to produce them must align with compliance regulations. While most organizations have HIPAA certification, not all also have HITRUST. So, what are the differences between HIPAA and HITRUST certification? In this episode of Ask the Experts, Information Security and Compliance Officer Dwight Springthorpe provided [...]

What type of infrastructure is required for transactional direct mail?

When producing transactional direct mail, operators need technology and equipment to ensure accuracy, quality, and compliance. In this episode of Ask the Experts, Information Security and Compliance Officer Dwight Springthorpe discussed the infrastructure requirements for transactional direct mail. “Direct mail doesn’t require a specific type of infrastructure. We utilize very similar components [...]

What should customers know about HIPPA printed communications?

For any healthcare organization that sends HIPAA-printed communications, there are regulations and considerations in how to produce them. The information in these documents is PHI (protected health information), so the data must be secure and kept confidential. In this episode of Ask the Experts, Information Security and Compliance Officer Dwight Springthorpe spoke [...]

What is the key role of a Security and Compliance Officer, and why is it necessary?

A Security and Compliance Officer plays a big role in a transactional print and mail company. They are critical to ensuring compliance and data security within the organization. In this episode of Ask the Experts, Information Security and Compliance Officer Dwight Springthorpe discussed his role and why it’s necessary in the industry. [...]