For healthcare organizations, compliance with HIPAA is imperative in protecting data and avoiding fines. When these companies work with partners like a transactional print and mail company, they should only contract with a HIPAA-compliant printer. In this episode of Ask the Experts, Information Security and Compliance Officer Dwight Springthorpe defined the benefits [...]
Compliance is a central component to document design in transactional print and mail. Letter design compliance is critical to ensuring adherence to regulations. If compliance isn’t a consideration, there could be repercussions. In this episode of Ask the Experts, Area VP Solutions Partner Anthony Faldetta shares his expertise on the subject. While [...]
Businesses can realize many benefits when working with PCI Group for managing email and paper-based communications. In this episode of Ask the Experts, Area VP, Solutions Partner Anthony Faldetta discusses these advantages and why they matter in transactional print and mail. “The benefits of PCI customers for managing the email and paper-based [...]
In transactional print and mail operations, organizations often need to update or make changes to document templates. These can be simple and minor or more complicated. These change requests set off a process for transactional print and mail providers to create a new letter. In this episode of Ask the Experts, Area [...]
Any business needs to have robust and responsive customer support. In the world of transactional print and mail, it’s even more critical, as these are regulated and mission-critical communications. Understanding the urgency and dynamic environment, PCI Group assigns each client a dedicated CSR (customer support representative). In this episode of Ask the [...]
In transactional print and mail, issue detection that’s real-time and identifiable is a critical factor for accuracy and compliance. Diagnosis of mailing issues should occur at the record level to ensure it's solvable at the source. In this episode of Ask the Experts, PCI Group’s Area VP, Solutions Partner Scott Concannon, discusses [...]
Regulations and guidelines highly regulate transactional mail. As a result, it requires a focus on compliance, accuracy, and quality. Many businesses still run these operations in-house, but outsourcing transactional mail has many benefits. In this episode of Ask the Experts, PCI Group president and owner Chris Kropac shared why organizations should consider [...]
Does accountability matter in transactional print and mail production? The simple answer is yes, absolutely. Having an accountability process enables PCI Group to improve operations in many ways. Tim Lackey, Director of Operations, answers the question about our daily accountability process. “For accountability, we’re looking at metrics constantly to make sure that [...]
