How much does quality and the elimination of waste matter in producing transactional mail? The answer—a lot. Transactional print and mail focuses on mission-critical communications, typically bound by compliance regulations. To live inside such a rigid framework, print and mail providers need to employ numerous methods and procedures. Six Sigma is a quality management [...]
When quality and accuracy matter, companies turn to methodologies to improve on both these goals. As a transactional print and mail company, we are process-oriented, and each process must be consistent. Otherwise, we couldn’t deliver services that meet compliance regulations. We’ve adopted both Six Sigma printing and Lean printing principles. While they are similar, they [...]
Ensuring the quality of any product requires rigorous processes that are repeatable to maintain consistency and accuracy. That’s especially true for transactional print and mail. So, how do you operationalize this kind of quality? Lean Manufacturing plays a crucial role in the induction of standard works. So, what are they and how do they contribute [...]
Communications from the insurance industry are often time-sensitive and require confirmation of receipt. In such a highly regulated vertical, you can’t rely on an assumption of delivery. That’s why mail delivery verification is so crucial for insurance companies. However, it’s tricky and complex with such a high volume of documents like invoices, clams, ID [...]
An increase in postage costs can impact any business. It’s also something you have little control over. For industries with a high volume of transactional mail, any rise, no matter how small, will inflate your budget. We’re breaking down postage changes for 2022 and beyond to provide insight into this topic. Postage Rate Changes 2022 [...]
Every business wants to decrease costs in any way. While some things are easier to cut, some are more fixed. Many companies may have that assumption about postal rates. However, reducing postage costs is possible with the optimization of processes. If you currently process your print and mail internally or use a third party, [...]
Debt Collection Letter Workflows: How Transparent Is Your Critical Communications Partner? One of the biggest challenges debt collection letter agencies have is tracking debt collection letters to consumers. Scaling such an operation is a massive undertaking unless you have the right technology. To have complete transparency in the process, your company needs to know [...]
Errors happen. Nothing is completely perfect all the time. But, when it comes to compliance, there’s little room for error. In customer communications, containing confidential customer data, classified as PII (personally identifiable information), compliance needs to be as close 100% as possible. Many vendors in the customer communication industry promote a 99.6% accuracy rate, [...]
Learn About Why It’s Risky to Maintain Status Quo and How to Improve It With Customer Communication Tracking While the world is certainly shifting toward digital communications for customers, there are still millions of printed communications mailed daily. If your business is in a regulated industry, you may still mail many important customer communications including [...]
When it comes to critical communications, like customer invoices, medical statements and other types of confidential mailings, there is no substitute for getting it right. Investing in the right processes and systems to optimize customer communications is not an option, it’s a necessity. Technology advances in the equipment used in customer communication printing, have [...]
