PCI Group president Chris Kropac recently presented at the thINK Forum Annual Conference. This event includes the Canon community of inkjet printer customers, solution partners, and print industry experts. The gathering brings together those in the industry to learn, network, and collaborate. While there, Chris shared insights into the transactional print industry during an interview [...]
The phrase “easy to do business with” is common in lots of industries. Every company certainly wants to have this designation. Successful businesses are customer-centric. They think about the pain points customers feel in current processes and want to ease those. They likely do that with the product or service. However, there’s more to it than [...]
Does the design of your utility bills really matter? Is it a strategic advantage to put considerable thought into their design? The simple answer is yes. When any type of statement is easy to read and looks professional, the person receiving it is likely to pay more attention. Utility companies have the opportunity to [...]
Processing payroll can be a costly and cumbersome process. Many organizations continue to print and mail these to employees. In these situations, costs are going up, not down. Many businesses are getting out of this business because they aren’t experts at it, but transactional printers are. So, what benefits can you realize by outsourcing payroll [...]
Direct mail is a long-standing category in the printing world. It’s how businesses communicate and market to customers. It’s typically promotional, and therefore, it doesn’t matter if it ends up in the wrong mailbox. Transactional printing is direct mail, but it’s something that businesses must treat very differently. What Is Transactional Printing Direct Mail? [...]
EOBs (explanation of benefits) are standard patient communication. They typically come after the patient has a health appointment. However, new legislation called the No Surprises Act is about to change this workflow. The law requires advance EOBs as a way to not “surprise” patients before a medical treatment or procedure. For some health plans, that [...]
Data hacks have become a constant threat for any company. Some industries are more prone to them than others. However, if you have data, especially if it’s sensitive and confidential, then you deal with these risks. It’s not only your data security protocols that matter. If you share your data with third parties, you [...]
Patient statement communications are exploding in volume. Many factors are contributing to this. Not only is the world still dealing with a pandemic, but healthcare needs are on the rise as the population ages, and chronic diseases become more prevalent. Any healthcare provider or payer understands that this to be a significant part of operations. [...]
Ensuring secure check printing and mailing includes many components. It’s not just the check itself. You also need to ensure the security of the data when sent to your print and mail partner. Additionally, the mailing aspect also requires rigorous tracking so that every check goes into the correct envelope. There are many security buckets [...]
Having a business continuity plan is a pillar for any organization. It’s the blueprint of what to do when disruptions to business occur. In the modern world, that can include many things, from natural disasters to cyber-attacks to pandemics. One pivotal part of business continuity is a mailing disaster recovery plan. However, just because you [...]
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