For healthcare organizations, compliance with HIPAA is imperative in protecting data and avoiding fines. When these companies work with partners like a transactional print and mail company, they should only contract with a HIPAA-compliant printer. In this episode of Ask the Experts, Information Security and Compliance Officer Dwight Springthorpe defined the benefits [...]
Cybersecurity risks are a threat to any organization. The risks of hacking and cyber-attacks are growing and can change quickly in such a dynamic environment. So, what are the most urgent risks for 2023? Information Security and Compliance Officer Dwight Springthorpe shared his list in this episode of Ask the Experts. “The [...]
Protecting personal information in transactional print and mail is non-negotiable. The data must be kept secure and confidential at all times. Often, clients seek advice and recommendations regarding data security. In this episode of Ask the Experts, Information Security and Compliance Officer Dwight Springthorpe offered some best practices. “First, I recommend that [...]
Protecting sensitive customer data is a critical component in transactional print and mail. The data within printed and mailed files must be kept secure and confidential for many reasons, including compliance with regulations regarding such information. No matter the regulatory requirements or what’s part of the data, PCI Group has a rigid [...]
Businesses can store data in two main ways—on the cloud or on-premise. There are various differences between cloud-based storage vs. premise-based storage. In this episode of Ask the Experts, PCI Group’s Information Security and Compliance Officer Dwight Springthorpe explained how each works and why the company uses the storage option that it [...]
Any business needs to have robust and responsive customer support. In the world of transactional print and mail, it’s even more critical, as these are regulated and mission-critical communications. Understanding the urgency and dynamic environment, PCI Group assigns each client a dedicated CSR (customer support representative). In this episode of Ask the [...]
In transactional print and mail, issue detection that’s real-time and identifiable is a critical factor for accuracy and compliance. Diagnosis of mailing issues should occur at the record level to ensure it's solvable at the source. In this episode of Ask the Experts, PCI Group’s Area VP, Solutions Partner Scott Concannon, discusses [...]
Disaster recovery programs are a best practice for any company and operational process. In print and mail, organizations need a backup plan to continue production should an outage occur. Unfortunately, traditional disaster recovery programs often don’t meet the needs of a company, so PCI Group sought to do something different with the [...]
APIs (application programming interfaces) are common connectors between systems. They enable interactions between applications, data, and devices to ensure secure data transactions. The PCI API offers real-time data connectivity and reporting transparency. In this episode of Ask the Experts. PCI Group’s Area VP, Solutions Partner Scott Concannon, shared how customers use it [...]
Can your transactional print and mail operations protect against planned and unplanned business disruptions? Most approaches for disaster recovery prioritize a “cold-site” method, and those are usually costly. PCI Group has a different strategy with its ACTIV dR solution. PCI Group’s Area VP, Solutions Partner Scott Concannon, discussed its advantages in this [...]
