Organizations across every industry print and mail many types of communications to customers, members, or patients. Some of these fall into a niche category of regulated print and mail. These types of documents are unique because they must adhere to compliance and regulatory requirements. In this article, we’ll answer all your questions about regulated [...]
When evaluating providers for transactional communications, you’ll need to ask various questions. Part of your assessment should focus on their print and mail compliance standards. You must feel confident in their capabilities regarding these matters before you make a decision. The landscape of compliance is complicated, but there are specific queries that deliver key [...]
Transactional mail or emails are a unique subset of business communications. Because they contain either PII (personally identifiable information) or PHI (protected healthcare information), laws govern their creation and sending. Regulatory compliance for transactional communications is a mandate and non-negotiable. Whether you manage operations internally or outsource them, you’re ultimately responsible for maintaining compliance. [...]
Can you ever be 100% accurate in all your transactional print communications? Perfection is hard to achieve and sustain, considering all the many variables in play. However, the commitment to improving accuracy is always an objective regarding letters with compliance and security requirements. The question is—how confident are you in this metric? Whether you [...]
In healthcare transactional print and mail, the processes to produce them must align with compliance regulations. While most organizations have HIPAA certification, not all also have HITRUST. So, what are the differences between HIPAA and HITRUST certification? In this episode of Ask the Experts, Information Security and Compliance Officer Dwight Springthorpe provided [...]
For any healthcare organization that sends HIPAA-printed communications, there are regulations and considerations in how to produce them. The information in these documents is PHI (protected health information), so the data must be secure and kept confidential. In this episode of Ask the Experts, Information Security and Compliance Officer Dwight Springthorpe spoke [...]
A Security and Compliance Officer plays a big role in a transactional print and mail company. They are critical to ensuring compliance and data security within the organization. In this episode of Ask the Experts, Information Security and Compliance Officer Dwight Springthorpe discussed his role and why it’s necessary in the industry. [...]
For healthcare organizations, compliance with HIPAA is imperative in protecting data and avoiding fines. When these companies work with partners like a transactional print and mail company, they should only contract with a HIPAA-compliant printer. In this episode of Ask the Experts, Information Security and Compliance Officer Dwight Springthorpe defined the benefits [...]
SLAs (service level agreements) are critical in transactional print and mail. If your provider isn’t meeting SLAs, it puts you at risk regarding compliance and other negative impacts, such as longer times for customers to remit payments or take necessary actions. Meeting SLAs matters considerably in your operations, but it’s more than just checking off [...]
Organizations in the ARM (Accounts Receivable Management) industry prioritize compliance and accuracy in sending printed collection letters. Most outsource these critical communications to a vendor. Many print and mail companies offer these services, but not all are the same. There’s a major difference you need to be on the lookout for—are they solely focused [...]
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