SLAs (service level agreements) are critical in transactional print and mail. If your provider isn’t meeting SLAs, it puts you at risk regarding compliance and other negative impacts, such as longer times for customers to remit payments or take necessary actions. Meeting SLAs matters considerably in your operations, but it’s more than just checking off [...]
As a healthcare payer, you generate many communications for your members. This constant need to inform and disclose has become even more complicated, and all HIPAA letters must follow strict regulations and guidelines. It can become overwhelming and expensive, which has prompted the industry to outsource these print and mail documents. If your organization [...]
Healthcare organizations must comply with many compliance regulations regarding confidential communications. You can’t send patients a bill without meeting guideline criteria to keep the information in the statement private. Because of the expense and complexity, some organizations outsource patient statement services. Doing so can save you money and time while also ensuring compliance. If you’ve [...]
For any healthcare industry business, you have many regulations to consider in operations. One of the most critical is HIPAA (Health Insurance Portability and Accountability Act). It provides the framework of standards for collecting, using, and sharing PHI (protected health information). Failure to do so can lead to fines, reputational harm, and other breaches-related [...]
HIPAA mail regulations dictate how healthcare organizations—insurers, providers, and related businesses—send communications. HIPAA mailing and postal mail rules clearly define the protocols you and your transactional mail provider must follow. There’s no room for error or noncompliance.So, what are the rules you need to know about for HIPAA compliant mail?HIPAA Compliant Mail Service and Postal [...]
The healthcare industry generates a lot of letters, statements, and other documents for patients. As they contain personal information, all communications must comply with HIPAA and other regulations. Organizations have the option to outsource patient communications to a transactional print and mail company. Before you make any decisions, you’ll want to know what you [...]
For healthcare organizations, compliance to regulatory standards is always a priority. Patient communications and data are no different and must adhere to HIPAA guidelines. For those organizations working with print and mail services, there’s no substitute for a HIPAA-compliant print and mail outsource partner. Your priorities are to determine if a provider has advanced [...]
The No Surprises Act’s effective date is nearing. In 2022, health plans will see the volume of patient communications rise. The law requires insurers to send patients cost estimates before services. The law’s intention is to provide transparency of costs to consumers. As with any regulation, there has to be a way to facilitate [...]
EOBs (explanation of benefits) are standard patient communication. They typically come after the patient has a health appointment. However, new legislation called the No Surprises Act is about to change this workflow. The law requires advance EOBs as a way to not “surprise” patients before a medical treatment or procedure. For some health plans, that [...]
Patient statement communications are exploding in volume. Many factors are contributing to this. Not only is the world still dealing with a pandemic, but healthcare needs are on the rise as the population ages, and chronic diseases become more prevalent. Any healthcare provider or payer understands that this to be a significant part of operations. [...]
