Any business needs to have robust and responsive customer support. In the world of transactional print and mail, it’s even more critical, as these are regulated and mission-critical communications. Understanding the urgency and dynamic environment, PCI Group assigns each client a dedicated CSR (customer support representative). In this episode of Ask the [...]
In transactional print and mail, issue detection that’s real-time and identifiable is a critical factor for accuracy and compliance. Diagnosis of mailing issues should occur at the record level to ensure it's solvable at the source. In this episode of Ask the Experts, PCI Group’s Area VP, Solutions Partner Scott Concannon, discusses [...]
Disaster recovery programs are a best practice for any company and operational process. In print and mail, organizations need a backup plan to continue production should an outage occur. Unfortunately, traditional disaster recovery programs often don’t meet the needs of a company, so PCI Group sought to do something different with the [...]
Can your transactional print and mail operations protect against planned and unplanned business disruptions? Most approaches for disaster recovery prioritize a “cold-site” method, and those are usually costly. PCI Group has a different strategy with its ACTIV dR solution. PCI Group’s Area VP, Solutions Partner Scott Concannon, discussed its advantages in this [...]
Regulations and guidelines highly regulate transactional mail. As a result, it requires a focus on compliance, accuracy, and quality. Many businesses still run these operations in-house, but outsourcing transactional mail has many benefits. In this episode of Ask the Experts, PCI Group president and owner Chris Kropac shared why organizations should consider [...]
Six Sigma and Lean Manufacturing both focus on quality in a process, but there are differences between these two disciplines. In this episode of Ask the Experts, Director of Operations Tim Lackey explained what both concepts are and how they contribute to quality. “The difference between Six Sigma and Lean is that [...]
Quality control and quality assurance are often used interchangeably. However, there is a difference between quality control and quality assurance. In this episode of Ask the Experts, Director of Operations Tim Lackey answered this question. Tim explained that quality control is “looking at the product at the end of the production cycle.” [...]
In this episode of Ask the Experts, Director of Operations Tim Lackey explains what a CAR is—a corrective action request. The Use of CARs is extremely valuable to ensure quality and accuracy in transactional print and mail. The report of measures addresses the root causes of non-conformance to prevent the recurrence of [...]
Does accountability matter in transactional print and mail production? The simple answer is yes, absolutely. Having an accountability process enables PCI Group to improve operations in many ways. Tim Lackey, Director of Operations, answers the question about our daily accountability process. “For accountability, we’re looking at metrics constantly to make sure that [...]
In transactional print and mail, accuracy is the most critical component of production. Ensuring every letter inserts into the correct envelope ensures compliance and prevents mis-mailings. To be accurate, you need a robust process, and PCI Group has strengthened its workflows with Lean Manufacturing. In this episode of Ask the Experts, Tim [...]
