Providing your customers with compliant, accurate, high-quality statements is a business requirement. These documents have many rules governing how you print and mail them. They also have a lot of costs, and require advanced equipment, sophisticated workflows, and labor. With all these elements and complexity, many companies are evaluating their options to outsource their [...]
When making big decisions about changing processes and moving to outsourcing activities, companies have lots of questions to ponder. We work with many businesses that move from an in-house to an outsourced model for transactional print and mail. In this FAQ block, we’ll cover those to ask when considering it for property and casualty [...]
Companies that thrive and grow revenue have something in common—they focus on their core business capabilities. When they do this, they find that letting other experts support other parts of their operation only makes sense. One of those categories is transactional print and mail, and in this post, we’re going to talk specifically about [...]
Can you ever be 100% accurate in all your transactional print communications? Perfection is hard to achieve and sustain, considering all the many variables in play. However, the commitment to improving accuracy is always an objective regarding letters with compliance and security requirements. The question is—how confident are you in this metric? Whether you [...]
Did you know that most customers want to receive personalized messaging from companies they do business with? When they receive these, they are much more likely to engage. If you’re looking for another channel to implement personalized marketing, you should be using customized invoices. The catch is that these transactional documents must be produced [...]
As a highly regulated industry with requirements for regulated communications, you face many challenges in printing and mailing statements. P&C insurance documents are essential for your customers, but you don’t have to do this in-house. Business printing services from a transaction print company are a secure, cost-effective, and highly accurate solution. Why Outsourcing Makes Sense [...]
SLAs (service level agreements) are critical in transactional print and mail. If your provider isn’t meeting SLAs, it puts you at risk regarding compliance and other negative impacts, such as longer times for customers to remit payments or take necessary actions. Meeting SLAs matters considerably in your operations, but it’s more than just checking off [...]
As a healthcare payer, you generate many communications for your members. This constant need to inform and disclose has become even more complicated, and all HIPAA letters must follow strict regulations and guidelines. It can become overwhelming and expensive, which has prompted the industry to outsource these print and mail documents. If your organization [...]
Organizations in the ARM (Accounts Receivable Management) industry prioritize compliance and accuracy in sending printed collection letters. Most outsource these critical communications to a vendor. Many print and mail companies offer these services, but not all are the same. There’s a major difference you need to be on the lookout for—are they solely focused [...]
Running an in-plant was once the most efficient way to manage transactional print and mail. However, many organizations now find this model no longer tenable as print communications decline and costs rise for materials, technology, equipment, postage, and labor. Since print and mail aren’t your core competency, it becomes difficult to manage and curtail costs. [...]
