SLAs (service level agreements) are critical in transactional print and mail. If your provider isn’t meeting SLAs, it puts you at risk regarding compliance and other negative impacts, such as longer times for customers to remit payments or take necessary actions. Meeting SLAs matters considerably in your operations, but it’s more than just checking off [...]
As a healthcare payer, you generate many communications for your members. This constant need to inform and disclose has become even more complicated, and all HIPAA letters must follow strict regulations and guidelines. It can become overwhelming and expensive, which has prompted the industry to outsource these print and mail documents. If your organization [...]
Organizations in the ARM (Accounts Receivable Management) industry prioritize compliance and accuracy in sending printed collection letters. Most outsource these critical communications to a vendor. Many print and mail companies offer these services, but not all are the same. There’s a major difference you need to be on the lookout for—are they solely focused [...]
Running an in-plant was once the most efficient way to manage transactional print and mail. However, many organizations now find this model no longer tenable as print communications decline and costs rise for materials, technology, equipment, postage, and labor. Since print and mail aren’t your core competency, it becomes difficult to manage and curtail costs. [...]
PCI Group often gets questions from customers and prospects regarding sustainability efforts. There are many misconceptions regarding print and mail paper sustainability practices, and we think it’s an important topic to discuss. In collaboration with our paper partners, we’ve put together this fact check on environmental myths regarding the paper industry. You’ll also learn about [...]
For any company that sends transactional mail to customers, you have an opportunity to personalize messaging to them right on the document. If you’re still adding inserts to transactional mail, variable data printing can help you toss them for good, saving you money and improving engagement with your customers. What Is Variable Data Printing? [...]
For those industries that produce transactional print and mail products, you know it’s a complex process. There are many components to get right—quality, accuracy, and compliance. If you’ve begun to reconsider your operations and move toward outsourcing, you’ll want to evaluate prospective partners in many ways. One thing you should look for is a print [...]
Consumer lending documents are an essential part of servicing loans. They include a wide variety, including billing statements, annual privacy disclosures, special letters, and yearly tax forms. If you’re managing this in-house, you know it’s expensive, labor-intensive, and complicated. So, why not consider consumer lending print and mail services? If you want to save [...]
Financial institutions have a lot of responsibilities in customer communications. These documents must follow compliance guidelines while displaying information accurately and engaging the consumer. One of the most vital communications is a bank statement. Creating bank statements is more than just putting some account numbers on a piece of paper. There are strategic considerations [...]
Banking statements are a key component of your print and mail operations. They deliver vital information to your customers regarding their accounts. If you haven’t reviewed the design and presentation of these lately, it’s worth the time. By updating and modernizing these, you can drive better engagement and ensure clarity. Let’s review best practices and [...]
