Compliance regulations are a critical component of ARM (Accounts Receivable Management) communications. They must follow strict guidelines when issuing letters to consumers regarding collections of debts. Thus, these documents must adhere to all regulations every time. In this episode of Ask the Experts, Area VP Solutions Partner Anthony Faldetta talks about how [...]
Businesses can realize many benefits when working with PCI Group for managing email and paper-based communications. In this episode of Ask the Experts, Area VP, Solutions Partner Anthony Faldetta discusses these advantages and why they matter in transactional print and mail. “The benefits of PCI customers for managing the email and paper-based [...]
In transactional print and mail operations, organizations often need to update or make changes to document templates. These can be simple and minor or more complicated. These change requests set off a process for transactional print and mail providers to create a new letter. In this episode of Ask the Experts, Area [...]
Printing mission-critical customer communications in black-and-white is the norm. Many organizations consider these as purely transactional and don’t want to pay for color. However, transactional print and mail companies can produce color-printed letters affordably. By adding branded hues or color-coded areas of the document, those receiving them may pay more attention. So, [...]
Any business needs to have robust and responsive customer support. In the world of transactional print and mail, it’s even more critical, as these are regulated and mission-critical communications. Understanding the urgency and dynamic environment, PCI Group assigns each client a dedicated CSR (customer support representative). In this episode of Ask the [...]
In transactional print and mail, issue detection that’s real-time and identifiable is a critical factor for accuracy and compliance. Diagnosis of mailing issues should occur at the record level to ensure it's solvable at the source. In this episode of Ask the Experts, PCI Group’s Area VP, Solutions Partner Scott Concannon, discusses [...]
Disaster recovery programs are a best practice for any company and operational process. In print and mail, organizations need a backup plan to continue production should an outage occur. Unfortunately, traditional disaster recovery programs often don’t meet the needs of a company, so PCI Group sought to do something different with the [...]
APIs (application programming interfaces) are common connectors between systems. They enable interactions between applications, data, and devices to ensure secure data transactions. The PCI API offers real-time data connectivity and reporting transparency. In this episode of Ask the Experts. PCI Group’s Area VP, Solutions Partner Scott Concannon, shared how customers use it [...]
Can your transactional print and mail operations protect against planned and unplanned business disruptions? Most approaches for disaster recovery prioritize a “cold-site” method, and those are usually costly. PCI Group has a different strategy with its ACTIV dR solution. PCI Group’s Area VP, Solutions Partner Scott Concannon, discussed its advantages in this [...]
Regulations and guidelines highly regulate transactional mail. As a result, it requires a focus on compliance, accuracy, and quality. Many businesses still run these operations in-house, but outsourcing transactional mail has many benefits. In this episode of Ask the Experts, PCI Group president and owner Chris Kropac shared why organizations should consider [...]
