PCI Group’s Ask The Experts Video Blogs
As thought leaders in transactional direct mail, PCI Group’s management team is frequently asked to share their expertise in industry focus groups and panel discussions. These discussions led us to produce the “Ask the Experts” series of videos to share PCI’s expertise with a wider audience. The following videos, on a wide range of relevant topics, provide listeners with key insights regarding the technology and processes PCI deploys to deliver the most secure, compliant and accurate transactional direct mail in the industry.
Why should customers consider outsourcing their transactional mail?
Regulations and guidelines highly regulate transactional mail. As a result, it requires a focus on compliance, accuracy, and quality. Many businesses still run these operations in-house, but outsourcing transactional mail has many benefits. [...]
What is the difference between Six Sigma and Lean?
Six Sigma and Lean Manufacturing both focus on quality in a process, but there are differences between these two disciplines. In this episode of Ask the Experts, Director of Operations Tim Lackey explained [...]
What is the difference between quality control and quality assurance?
Quality control and quality assurance are often used interchangeably. However, there is a difference between quality control and quality assurance. In this episode of Ask the Experts, Director of Operations Tim Lackey answered [...]
What Is a Corrective Action Request
In this episode of Ask the Experts, Director of Operations Tim Lackey explains what a CAR is—a corrective action request. The Use of CARs is extremely valuable to ensure quality and accuracy in [...]
What is PCI Group’s daily accountability process?
Does accountability matter in transactional print and mail production? The simple answer is yes, absolutely. Having an accountability process enables PCI Group to improve operations in many ways. Tim Lackey, Director of Operations, [...]
How does Lean Manufacturing impact accuracy?
In transactional print and mail, accuracy is the most critical component of production. Ensuring every letter inserts into the correct envelope ensures compliance and prevents mis-mailings. To be accurate, you need a robust [...]