Ask The Experts – Video Blogs

What questions should customers ask when looking to outsource transactional print (part two)

In this second of a two-part conversation on Ask the Experts, PCI Group President and Owner Chris Kropac continued with recommendations for businesses. Choosing to outsource transactional print has many benefits. You can experience an increase in quality, accuracy, and efficiency when outsourcing. So, what else do you need to learn from [...]

What questions should customers ask when looking to outsource transactional print (part one)

When companies decide to outsource transactional print, they need to evaluate different vendors in the market. This assessment should include many questions relating to key things like processes, quality, accuracy, SLAs, etc. In this episode of Ask the Experts, PCI Group President and Owner Chris Kropac offered insights in part one of [...]

What paper market trends do you anticipate for 2023 and beyond?

The paper market has been unpredictable for the past few years. It began during 2020 as a consequence of lockdowns and changing needs in paper products. While the pandemic is over, the industry is still recovering. In this episode of Ask the Experts, PCI Group President and Owner Chris Kropac shared insights [...]

What are the best practices for In-Plant operations transitioning work to PCI Group?

Transitioning from in-plant operations to outsourcing for print and mail can be challenging if the provider has little experience. PCI Group has successfully facilitated many of these projects through careful planning and development of best practices. In this episode of Ask the Experts, President and Owner Chris Kropac explained how the company [...]

What are the challenges of transitioning In-Plant operations to an outsource provider?

Many companies in various industries still run in-plant operations related to their transactional print and mail. As a result, they have capital and operating expenses associated with production. Rising material, labor, and technology costs are making it cost prohibitive. To ease these burdens, organizations are transitioning from the in-plant model to outsourcing. [...]

What are the benefits of working with a managed print service provider?

Benefits of Having a Managed Print Service ProviderManaging a company’s printing requires a lot of resources and expenses. Using an in-plant to print and mail customer communications can be daunting, and many have transitioned and partnered with a managed print service provider. As a result, they’ve realized many benefits. Find out what those [...]

What does “easy to do business with” mean when customers consider outsourcing print and mail?

Lots of companies say they are easy to do business with, as it translates to an organization being a great partner. But what does it mean in outsourcing transactional print and mail? PCI Group President and Owner Chris Kropac answered the question in this episode of Ask the Experts. There are many [...]

How have rising paper costs impacted in-plant budgets?

Paper costs have increased since 2020 due to the pandemic and supply chain issues. Leading paper suppliers are now producing less paper, and increased pricing remains a challenge for those companies that don’t purchase large volumes. As a result, there’s been a significant impact on in-plant budgets for materials. In this episode [...]

How does PCI Group’s singular focus on transactional direct mail present an advantage?

When companies choose to outsource their communications, they have many vendors available. In the world of transactional direct mail, organizations should pursue relationships with those with a singular focus on this type of print and mail. It provides many advantages, which PCI Group President and Owner Chris Kropac detailed in this episode [...]

How does outsourcing transactional communications reduce risk?

There is an inherent risk for any company that produces transactional communications, as these documents contain personal information. As a result, the production of these mailings must be accurate and in compliance with regulations. On this episode of Ask the Experts, PCI Group President and Owner Chris Kropac discussed how outsourcing transactional [...]